Book an appointment with Lashes by Stef using Setmore
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Our Policy



Please arrive on time to your appointments, not earlier, not later.

No additional guests at this time

I do not have a waiting room please wait until your scheduled time or send me a message upon arrival 


I do have 2 dogs - Ollie and Sadie. If you are afraid of animals or have allergies please contact me prior to booking  

Please arrive with:

  • No eye makeup

  • Preferably no face makeup or heavy creams.



Deposits are required for ALL appointments 

Your appointment is not secured unless the deposit is received (Your appointment will be held for one hour).

The deposit for any appointment is $33.90 ($30 + tax). 

A confirmation text/email will be sent 48 hours prior to your service.

The text will include:

  • your appointment time

  • my address

  • link to this page.

Your deposit made for your scheduled appointment is non-refundable and can be rescheduled once and only if done so outside of the 48 hour mark.

(Note: Once you've received your automated confirmation text, you are within the 48 hour time period and cannot cancel/reschedule without a cancellation fee). 

15 minutes late to your appointment = cancelled + 50% cancellation fee 

Reschedule/cancel within 48 hours = 50% cancellation fee 

No show on the day of your appointment = you will not be re-booked without paying your missed service in full and your following appointment must be paid at time of booking

Your fee must be received prior to scheduling another appointment or you will no longer be re-booked


If you have a concern with the application or outcome of your service please contact me and I will provide additional information and assistance if needed. 


Cash and Interact e-transfer are both accepted however digital payments must be sent prior to beginning the service. 

Tax is applicable to any and all services

Your payment must be paid in full prior to leaving your appointment. 

Refills vs full Sets 

In order to be considered for a refill you must have an absolute minimum of 40% lash extensions remaining


Refills must be booked within the 3.5 week mark of your refill or full set to avoid additional charges (or full set price) unless otherwise approved by me. 

Less then 40% remaining = additional charge or an entire new set (please contact)

If you can count the amount of lashes you have remaining, it will be a full set - no exceptions

Effective July 1, 2023 - any foreign fills will incur an additional charge of $20 (an appointment will incur this charge if the most recent previous appointment was not done by my self - either a refill or full set). Often times refills on top of other work requires more time/product and sometimes correctional work to which the foreign fill charge compensates for.

Sicknesses and Cancellations

If you are sick please do not come.

COVID-19 or not - we are in extremely close contact and I take the health of myself, my family, and my clients very seriously. 

Sanitizer and masks available for use if you would like (completely optional) 

If I notice any signs of sickness I will kindly ask you to reschedule.

I do not want to compromise the integrity of my business and put myself or my clients in an un-safe environment, so please do your part and follow the  guidelines i have in place and please be mindful of myself, my family, my clients and my home. 

Thank you so much for your patience, respect and understanding.

Our Policy: About
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