Our Policy
*MANDATORY TO READ PRIOR TO BOOKING AND YOUR APPOINTMENT*
PREPARATION
Please arrive on time to your appointments, not earlier, not later.
No additional guests at this time
I do not have a waiting room please wait until your scheduled time or send me a message upon arrival
PLEASE NOTE:
I do have 2 dogs - Ollie and Sadie. If you are afraid of animals or have allergies please contact me prior to booking
Please arrive with:
No eye makeup
Preferably no face makeup or heavy creams.
LASH BATH CHARGE IS $5
DEPOSITS AND CANCELLATIONS
Deposits are required for ALL appointments
Your appointment is not secured unless the deposit is received (Your appointment will be held for one hour).
The deposit for any appointment is $33.90 ($30 + tax).
A confirmation text/email will be sent 48 hours prior to your service.
The text will include:
your appointment time
my address
link to this page.
Your deposit made for your scheduled appointment is non-refundable and can be rescheduled once and only if done so outside of the 48 hour mark.
(Note: Once you've received your automated confirmation text, you are within the 48 hour time period and cannot cancel/reschedule without a cancellation fee).
15 minutes late to your appointment = cancelled + 50% cancellation fee
Reschedule/cancel within 48 hours = 50% cancellation fee
No show on the day of your appointment = you will not be re-booked without paying your missed service in full and your following appointment must be paid at time of booking
Your fee must be received prior to scheduling another appointment or you will no longer be re-booked
NO REFUNDS WILL BE ISSUED
If you have a concern with the application or outcome of your service please contact me and I will provide additional information and assistance if needed.
Payment
Cash and Interact e-transfer are both accepted however digital payments must be sent prior to beginning the service.
Tax is applicable to any and all services
Your payment must be paid in full prior to leaving your appointment.
Refills vs full Sets
In order to be considered for a refill you must have an absolute minimum of 40% lash extensions remaining.
IMPORTANT:
Refills must be booked within the 3.5 week mark of your refill or full set to avoid additional charges (or full set price) unless otherwise approved by me.
Less then 40% remaining = additional charge or an entire new set (please contact)
If you can count the amount of lashes you have remaining, it will be a full set - no exceptions
Effective July 1, 2023 - any foreign fills will incur an additional charge of $20 (an appointment will incur this charge if the most recent previous appointment was not done by my self - either a refill or full set). Often times refills on top of other work requires more time/product and sometimes correctional work to which the foreign fill charge compensates for.
Sicknesses and Cancellations
If you are sick please do not come.
COVID-19 or not - we are in extremely close contact and I take the health of myself, my family, and my clients very seriously.
Sanitizer and masks available for use if you would like (completely optional)
If I notice any signs of sickness I will kindly ask you to reschedule.
I do not want to compromise the integrity of my business and put myself or my clients in an un-safe environment, so please do your part and follow the guidelines i have in place and please be mindful of myself, my family, my clients and my home.
Thank you so much for your patience, respect and understanding.